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Politique de confidentialité

Personal information

Tokyo-Pokemon collects personal information from its users such as: first name and last name, phone number, email address, birthdate and address. These information are clearly requested to the user and we do not collect any extra information without informing the user.

These information are used for the good functioning of Tokyo-Pokemon. We use these information to guarantee our users the best quality of service possible. We may also use these information anonymously for analysis purposes in order to improve our service, such as the geographical location of our users.

Under no circumstances we do sell or share thiese information outside of Tokyo-Pokemon.

Banking information

Tokyo-Pokemon does not collect any banking information such as credit card numbers. All the payments are processed by the service of Paypal. We are by no means able to obtain customer’s banking information from Paypal.


User account’s passwords are encrypted. We are not able to give passwords to customers even on request. However, on customer request only we are able to reset a password and communicate the new password to the customer.

Such request must be made by email.

If you request a password reset, we will ask you to give us your account username as well as the email address registered on your account. The reseted password will be sent to the email address registered on your account.

Deleting information

After closing a customer account at Tokyo-Pokemon, the personal information that we collected about you remains in our database for analysis purposes only. However, a customer can request at any time that we communicate the information we have about him, or that we delete any information about him.

Such request must be made by email.

Requests for deletion of information are irreversible and include the deletion of your account at tokyo-pokemon.com as well as any orders you have or had with us.


Tokyo-Pokemon does not use cookies.

Google Analytics

Tokyo-Pokemon uses the services of Google Analytics in order to improve it service. Google Analytics collects data such as the user's geographical location as well as information related to the usage of anime-export.com by users (usage time, clicks…). All these data are anonymous and used for statistics purposes only.